No, there is no sign-up fee, and no credit card required at sign up.

Immediately after completion of signup and email verification. Simply use your new airmycart locker address when checking out at any online retailer and send your first package our way.

No, We cannot ship USED items. We can only ship new items having payment proof or purchase receipt. Homemade food are an exception and will be repackaged to suite to international standards.

No, we cannot ship as GIFT/SAMPLE. We will be shipping packages as a COMMERCIAL shipment and hence B2C (Business to Customer) shipment rules apply at Customs all times.

A seller invoice, or payment receipt, is a document that shows the price you paid for merchandise you have purchased. The document may also contain other information, including the name and address of the sellers. Many sellers automatically include a seller invoice with your package, and some may email you an electronic seller invoice. Please keep a record of your seller invoices so you can provide them to airmycart(if needed) or your customs office (if required) for export or import purposes.

Customs requires the purchase value of all imported products. As soon as we receive your items at our warehouse, we will safely store them in your Locker and you will be notified. You will need to add the purchase value at this point. The item can be processed further only after this value is entered.

Special note about gift items: If your package arrives with a gift receipt rather than a complete seller invoice, you will be asked to provide additional information before we can export your purchases.

Upon signup you will be assigned with unique locker address of our secure warehouse. Enter that complete locker address as shown in your dashboard on any retailer's website during checkout.

you can store the packages for up to 30 days at our warehouses. Once package storage has expired the package will be considered abandoned and will be disposed of immediately

Many hundreds of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse it can take up to 2 business days to appear in your account. If your package does not appear in your account after 2 business days, then there is a possibility we were not able to process your package.

If you believe this is the case, please contact us, providing the tracking number and any other additional information about your package to assist our investigation.

In case you have ordered some items which unfortunately cannot be exported out of India, and if for some reason you cannot/don’t wish to return it back to the seller , then you can choose to abandon/donate your parcel for no additional cost or you can get it returned to an Indian address for a small fee. You can ping us on WhatsApp with your instructions.

The carrier may have been trying to deliver the package outside of business hours or on Sunday. Please ask your carrier to only attempt delivery 9am - 5pm Monday - Friday except india holidays

We will email you once your package is checked in and entered into your account. Make sure to check your spam box if you don't receive an email.There will also be a notification within your account even if you are not getting our emails

After your package has been processed into our warehouse you need to click action required in my locker item section, verify your item by viewing the details and the item images .Once you verified and initiate the shipment parcel we then consolidate and ship it to your doorstep.

Yes, please refer to our Prohibited and Items list. Important Note: This list is not comprehensive and that restrictions are constantly changing. We'll do our best to update this page as we receive notices from our carriers but ultimately you are responsible for ensuring that the items you purchase comply with all government and carrier restrictions. Sometimes, products are legal to buy in india, but are not legal to ship to your country. Check with customer support if you have any question about prohibited or limited items.

We cannot export any food items that are perishable (require refrigeration), labeled in a foreign language, or restricted for export by the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted.

Unbranded food like home cooked pickles, chutney, sweets, snacks, etc. food items that do not have expiry, ingredient info, manufacturing label etc., will be repacked & re-labelled to international standards in sealed covers. For the sanity purpose we wear gloves and maintain clean environment so that no harm is done to your food items during repacking.

The de minims value is a country-specific value below which no duty or tax is charged, and clearance procedures are minimal. If you are importing a shipment with a total declared value LESS than this amount, duty and tax do not apply (certain products may be subject to other types of fees or taxes). The de minims value is usually different for duties than it is for taxes.

Most countries require import duties at the time when you receive your parcel depending on the laws of the receiving country. But some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax. The import duties are on the higher side for the following countries: Nepal, Bhutan, Bangladesh, Sri Lanka and Indonesia.

All your shipments will have limited liability cover provided by the chosen shipper. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the box/packaging.

Import regulations vary from country to country and it is important you know the guidelines pertaining to your destination country before you import. You can find this information in import related government websites from your destination country.

Many stores pack your items in boxes that are too large or not properly prepared for global shipping. We will make ensure all your merchandise is properly packaged for International shipping. Our repackaging service will save you money in shipping costs and also helps ensure your purchases are not damaged during transport.

Shipping multiple packages overseas direct from online stores can be very costly. With our parcel bundling (consolidation service), our expert packers combine your purchases into a single package, saving you up to 60-80% off standard International shipping rates. We will always try to consolidate your items into one box, unless you specify otherwise.

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. Hence, Final Chargeable weight will be either volumetric weight of the box or actual gross weight, whichever is greater. More details here.

If you’re sending multiple packages, calculate each weight separately and this is the ‘total chargeable weight’. The chargeable weight is always the greater of the actual or volumetric weight.

The shipping rates displayed in the website are inclusive of all the taxes within India such as GST, Fuel Surcharge etc. In some cases, special packing charges will need to be added for homemade food/fragile items/semi liquids etc. and will be added on case-by-case basis.

The import laws of countries vary and you may have to pay import duty/VAT/customs as per the laws of your receiving country, at the time of delivery which is collected by the carrier that delivers your shipment. In some cases, carriers may also charge a brokerage fee/storage fee to clear your package through local customs. These fees vary, and are not paid by airmycart. Please contact your local customs office for more information on duties or import fees or VAT or import taxes.

We can help with checking the eligibility of your items before shipping internationally. However, in some unfortunate situations, if the item is not allowed entry into your home country, then you have 2 options –

1. 1. You can request to send the shipment back to AirMyCart locker address in India, in which case, international return shipment charges, import duties in India, any storage charges at airport, any admin fees etc. will be applied to you
2. 2. Discard or abandon the package – in which case the home country customs/DHL will donate or trash your package for free of cost.

In above circumstances it is customer’s/consignee’s responsibility and Airmycart is not responsible to provide shipment/service refunds if the package comes back due to non-eligibility. We will guide you before shipping the item, but countries change regulations often and it is hard to keep track of even at courier partner level, hence we strongly recommend reading what is allowed shipping to your country. Feel free to ping us on WhatsApp for more details.

Duties and VAT are calculated as a percentage of the customs value of the goods.

The valuation of the cost is based on the complete shipping value, including:

• The price of the imported goods
• The cost of freight
• Insurance

The imports are also subject to sales taxes. Any duties and taxes on your international shipment will be billed directly to you by the global carrier.

Acceptable methods of payment are credit/debit cards issued by VISA or MasterCard.. We will make the purchase only after the payment is completed prior to the purchase.

Airmycart hosts Shopmytrendz website as they provide the online e-commerce platform that allows our customers to purchase their products. Shop your items on shopmytrendz portal and provide your airmycart locker account during checkout to have the products shipped to our warehouse.

No. We do not offer cash-on-delivery for any of your purchases. Any unpaid parcels we receive will be returned to the sender.

Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc. Restricted commodities are those can be acceptable with certain documents required for carriage such as Antiques & work of art, Stamps, Toy guns, Cigarettes, Perishable items, Dry ICE, Biological samples etc.

No

As products with batteries fall under DG category, we will not be able to ship any products with batteries.

Yes. AirMyCart lets you export liquid/semi liquid items as long as they are not restricted in the receiving country or fall under the prohibited category of items. This will attract an additional Special Package Handling. Please note that liquids/semi liquids will have to be shipped separately from other items, and may take additional time (10-20 days) to reach your doorstep.

Yes, we can ship imitation/fashion jewellery. However we need the purchase invoice of the jewellery clearly showing the details of the seller, item description and purchase amount. Sometimes the clearance team may even ask for an Appraiser Certificate to prove the authenticity of the invoice provided. Appraiser Certificate is the certificate given by the government approved valuer confirming the value of the jewellery. Please note the whole shipment will be discarded and will not be returned if there is an attempt to ship any precious metal or stones.

No, we can't ship any precious metals or stones. Any attempt to ship these will result in discarding the whole shipment.

AirMyCart cannot export counterfeit, bootleg or knockoff items. If you receive an item that does not appear to be authentic, we will notify you by email and refer the item to our trade compliance team to verify its authenticity. If the item is counterfeit and came from a seller in India and the seller provided a return label, we can help you return the item. If the seller did not provide a return label, or if the seller will not accept a return, we must discard the item. AirMyCart cannot ship counterfeit items to anyone other than the original seller, including individuals in India.